Service

Authorized service and support for the life of the device — from the first consultation to day-to-day maintenance.

Consultation

Deliverable: a concrete equipment recommendation and quote

We analyze your business needs and recommend the right equipment and configuration — free of charge and without obligation.
Installation

Deliverable: equipment mounted and connected

We install the equipment on your premises and connect it to existing systems, with minimal disruption to your work.
Configuration

Deliverable: a system ready for work from day one

We configure printers, scanners and terminals to your processes — from receipt layout to scanning profiles.
Maintenance and repair

Deliverable: diagnosis and repair with original parts

As the authorized service for Bixolon and Henex in Kosovo, we perform diagnostics, repair and maintenance with original parts.
Consumables

Deliverable: supply without work stoppages

Ongoing supply of thermal paper, labels, ribbons and replacement parts for your equipment.

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